It’s now time to put the solutions to the test by presenting the proposed solutions in front of real users. No arguing amongst stakeholders, no “hippos” throwing their weight around, testing gets to the bottom of what really works for the target audience.
the big picture
I can’t provide pictures of subjects being tested due to confidentiality agreements, of course but…
Remember the How Might We notes?
In the frictionless authentication example shown on the previous pages, I collected everyone’s How Might We? notes to see where patterns have emerged. In this example, I was able to derive a mission statement that not only guided my design solutions but also turned into a major basis for success criteria during the test phase.
”As a business, <client> needs to leverage what they know so that the user feels safe, in control and acknowledged while exerting less effort in their daily banking activities.”