user experience design
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Design

Design

Once the stakeholders decide which solution(s) to pursue, it’s then time to open up the laptop and begin constructing tangible designs. The samples below were the result of a design sprint for a banking & finance client were we tackled the concept of “frictionless authentication” for its customers.

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CONCEPT 1 - choose the level of security that is right for you

This concept puts the user directly in control by allowing them to choose the level of security that would make them feel safe.

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CONCEPT 2: AUTHENTICATE WITH LESS EFFORT

In this concept, we reduced effort by replacing hard to remember security questions and long numeric text codes with a process that merely required users to tap on a corresponding letter.

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concept 3 - LEVERAGE WHAT THE CLIENT KNOWS ABOUT THEIR CUSTOMERS

Banking institutions by necessity gather a lot of personal information and data from their customers, so this concept is all about compiling that information into a central interface that would allow it automate simple authentication requests and, alternately, quickly identify fraudulent requests that don’t align with the typical behavior patterns of a given customer.