http://www.bradknutson.info/wireframes daily 0.75 2016-02-28 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368989162-Y8KHAF944HIZHE5F6A5Z/RN+Business_Home.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368989162-Y8KHAF944HIZHE5F6A5Z/RN+Business_Home.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368988676-VFGA6X9BEH8DV2TSSNJD/RN+Business_Finance.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368990584-COWG8MDTK1QFSQXULIOD/RN+Business_Mktg.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368988771-67SZXR29FATMAJZV7ULT/RN+Business_Company.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368990128-95VJFK9VDY6RU87CX6X9/RN+Business_Resources.gif RN2.0 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1456368990606-ZUR0UYQ57EBMU8LHB55A/RN+Business_WhyUs.gif RN2.0 http://www.bradknutson.info/travel daily 0.75 2020-11-25 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1525818091892-T33T2LDAKUFX1HOFT4XA/Hotel+-+Backpack%402x.jpg Native App Design - Hyatt https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223266715-XQ6NGDWMCATM0ABUYNF1/iPhone+8+Copy+10%402x.jpg Native App Design - Hyatt - DESIGN SAMPLE: Hyatt Hotels Native App Simplifying travel with easy hotel booking and helpful features throughout the length of a hotel stay. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223275463-43023DJKNXCA4B7X8K1W/iPhone+8+Copy+8%402x.jpg Native App Design - Hyatt - Contextual Home Screen The power of the app lies in the unique features that are available to guests during their stay at Hyatt… https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223276336-TQX5FMUEUD5IAWYZM2KD/iPhone+8+Copy+7%402x.jpg Native App Design - Hyatt - Mobile Key For example, I designed the user flow for the Mobile Key feature on the app which automatically appears on the user’s home screen upon check in. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223265754-5G7CESFQ2RDRMQ480SIT/iPhone+8+Copy+9%402x.jpg Native App Design - Hyatt - Everything at Your Finger Tips I also designed the user flow for the streaming feature on the app that detects Chromecast-enabled room TVs, allowing for users to stream their favorite shows directly from their phones. http://www.bradknutson.info/inspiration daily 0.75 2018-05-14 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224467621-GV7QSGCU9886I9X2P98R/000059170002.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224467621-GV7QSGCU9886I9X2P98R/000059170002.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224508278-31NFZEF90JLLX8M13TNO/000059170023.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224576209-MN5OPM5MD4REXFEIYAXZ/000019860005.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224620536-B48XRCJF8FBC1RR773Y2/000019860022.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224620426-RWIGXY4O7RIBTMXTWNI7/000019860030.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523224867594-KK8HKVB84BBHXO7PTHGU/000059170010.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523225061042-RJ8OKJZ6IX7505AX0RLA/NiagaraFalls.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523225085948-IJQ78HQG8HOJ9W6DICSG/LoganMural-Closer.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1526264652077-PTO6Z8RP64RKLCN3JCIB/000059170012.jpg Inspiration https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1526264857843-ZYXJMQ4LYZFT2PLW600Z/000080770008.jpg Inspiration http://www.bradknutson.info/philosophy daily 1.0 2020-11-19 http://www.bradknutson.info/philosophy/2020/11/19/mission-statement monthly 0.5 2020-12-11 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1605813101262-00GZJQZ9G3QYO12LPMTO/IMG_manifesto.jpg Philosophy - Mission Statement http://www.bradknutson.info/philosophy/2020/10/14/simple-easy monthly 0.5 2022-05-06 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/aabdf50d-9337-479a-af5a-e974e04081ff/Screen+Shot+2022-05-06+at+1.32.06+PM.png Philosophy - Be Simple and Easy - Demystifying the loan shopping experience http://www.bradknutson.info/philosophy/2018/9/10/behavioral-design-fogg monthly 0.5 2022-10-18 http://www.bradknutson.info/philosophy/2018/9/7/design-101-empathy monthly 0.5 2021-05-12 http://www.bradknutson.info/frictionless-auth-samples daily 0.75 2018-11-05 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541015718159-9N2C4FN1A2PC9Q7G09IL/Ppt+Slide+Mockup+-+Custom+Security+UI%402x.png Frictionless Authentication Samples https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541015718159-9N2C4FN1A2PC9Q7G09IL/Ppt+Slide+Mockup+-+Custom+Security+UI%402x.png Frictionless Authentication Samples https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541016907345-XO0B2WAXSQX0WKVS3LDF/Call+Center+Dash%402x.png Frictionless Authentication Samples https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541016663941-LLZ9EDXWQ3ZBSE4H122C/Nt_call+center%402x.png Frictionless Authentication Samples https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541016723922-889OLFQWTPWPAGUJ996W/ntcallcenter%402x.png Frictionless Authentication Samples https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1541016329704-9URL81Q5LTQCTQBVW5RZ/Call+Center+Dash-Chatbot%402x%402x.png Frictionless Authentication Samples http://www.bradknutson.info/loans daily 0.75 2022-05-06 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602701644879-O7DASR646NNWI1R479VW/Dream+Genie+-+question+1.jpg BMO Loans Redesign - DESIGN SAMPLE: Loans & Lines of Credit Introducing project “Dream Genie”…an interactive web experience that simplifies the experience of choosing a loan. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602701644879-O7DASR646NNWI1R479VW/Dream+Genie+-+question+1.jpg BMO Loans Redesign - DESIGN SAMPLE: Loans & Lines of Credit Introducing project “Dream Genie”…an interactive web experience that simplifies the experience of choosing a loan. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602703960945-HHCP9U2V2P3SWT6P0U99/spacer.png BMO Loans Redesign - STEP ONE The customer selects a broad category most relevant to their financial need… https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602704529434-HAEYYJICQH7G1ZAGUDPO/DREAM%2BGENIE_3x2-default.jpg BMO Loans Redesign - STEP TWO The Genie then asks follow up questions to get a more specific understanding of the customer’s need… https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602702002087-J9MF6NGBN7LU7UGYVUEP/REFINE-OMATIC.jpg BMO Loans Redesign - STEP THREE Et voila! The Genie then deals a final product card recommendation. The customer is now able to focus solely on the loan most relevant to them, rather than wasting time scanning through multiple pages and product pitches. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1602704705933-7HR71XJLNMF7DTK4P8VE/Dream-granted.jpg BMO Loans Redesign Try it out for yourself at HERE at BMOHarris.com http://www.bradknutson.info/checking2020 daily 0.75 2021-09-26 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606342543908-A5HSZFIVO3A8JUFVWTUK/image-asset.jpeg Case Study - case study Leveraging Design Thinking at BMO Harris to simplify choosing a checking account https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606342543908-A5HSZFIVO3A8JUFVWTUK/image-asset.jpeg Case Study - case study Leveraging Design Thinking at BMO Harris to simplify choosing a checking account https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606339355464-9P1RDVTDA9G8A6DFJU0F/image-asset.jpeg Case Study - STEP ONE: empathize We kicked off the project by simply talking to customers who had recently opened up a checking account with a new bank. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606340546410-304VFH8MSSWSGW8QHFAO/LISTEN.jpg Case Study After listening to respondents, distinct patterns started to emerge in the journey toward opening a new checking account. https://static1.squarespace.com/static/52f7ffe4e4b0393d859077b1/5fbea5c1f3de5e49b540e6c0/5fbea5e06457125654172b87/1606329824853/ Case Study https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606335677677-4CI6NHKDSKB3W0Z5UDRR/SKETCH.png Case Study - STEP TWO: DEFINE We were then able to craft a project plan based on where the customer needs aligned with the business goals for the next fiscal year. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606342366565-KCBKN13UBZDUQKQJD2OQ/DEFINE.png Case Study - STEP THREE: IDEATE Armed with the mental models of our target personas and a well-defined project scope, I was then ready to start iterating on possible design solutions. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606335814524-XFT4ZFW72H3TXAT627UC/ITERATE+OUTPUT.jpg Case Study - STEP FOUR: PROTOTYPE Guided by initial feedback from stakeholders on these three possible paths, I then crafted a single prototype concept that could be submitted for feedback on Usertesting.com. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606335820974-E7K02ZS1AMGUFI1ZD0KZ/TEST.jpg Case Study - STEP FIVE: TEST Taking in feedback in batches of 5 sessions, I made adjustments in real time until the feedback became consistently aligned with the project objectives. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1606344670978-CHC4N773TG1MJ0HV2XZ5/PRODUCT_smart+advantage.jpg Case Study - STEP SIX - IMPLEMENT View finished product HERE http://www.bradknutson.info/cover-page daily 0.75 2020-11-30 http://www.bradknutson.info/testimonials daily 0.75 2015-08-03 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1437163273315-3Z8U0Y9UH2PK1SQNBXVA/image-asset.jpeg Testimonials https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1436889136280-K4MJ003B6XRHIS7KLK6S/image-asset.png Testimonials https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1436889218119-UC646064NRBVQNKVMA8Y/image-asset.png Testimonials https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1438010794121-2BR9YUM2YX02XDUMCCAW/julieb.jpeg Testimonials http://www.bradknutson.info/about daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1624479110842-OSO17KTSOSFB80VW08PO/sprint_presentation.jpg About http://www.bradknutson.info/frictionless-auth daily 0.75 2019-01-11 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1542043812061-XQ6Q0ZSW5RCNQLMVZHRS/How+Might+We.jpg Frictionless Authentication https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1542042732441-P9WB6O748ID7ZSR48SVI/custom+security.png Frictionless Authentication https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1542043388760-IKHZGNSWSV03JKWQM2OH/Transfer+Authenticate%402x.png Frictionless Authentication https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1542042848630-Z7I7DI8NZ59QSZU9F2WI/Call+Center+Dash%402x.png Frictionless Authentication http://www.bradknutson.info/bmochecking daily 0.75 2021-05-15 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1607726841262-L83UT3FTXSKRVVSYHK44/HY_L001c-R-color-RGB.jpg Samples - Design https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223266715-XQ6NGDWMCATM0ABUYNF1/iPhone+8+Copy+10%402x.jpg Samples - Design - DESIGN SAMPLE: Hyatt Hotels Native App Simplifying travel with easy hotel booking and helpful features throughout the length of a hotel stay. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223275463-43023DJKNXCA4B7X8K1W/iPhone+8+Copy+8%402x.jpg Samples - Design - Contextual Home Screen The power of the app lies in the unique features that are available to guests during their stay at Hyatt… https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223276336-TQX5FMUEUD5IAWYZM2KD/iPhone+8+Copy+7%402x.jpg Samples - Design - Mobile Key For example, I designed the user flow for the Mobile Key feature on the app which automatically appears on the user’s home screen upon check in. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223265754-5G7CESFQ2RDRMQ480SIT/iPhone+8+Copy+9%402x.jpg Samples - Design - Everything at Your Finger Tips I also designed the user flow for the streaming feature on the app that detects Chromecast-enabled room TVs, allowing for users to stream their favorite shows directly from their phones. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1607726043474-N1NL03ILU06PPY24ND0Y/1280px-BMO_Harris_Bank_logo.svg.png Samples - Design https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621099844103-5BY3VG0VUFOE4HJXRSM8/Responsive+Design_bmoloans.jpg Samples - Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1607726615866-W8E9N9WAA1VVA9EWACVI/Northern_Trust_logo.png Samples - Design https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621100446893-8VB4HJ39VAXSXVUHV7W5/Responsive+Design_NorthernTrust.jpg Samples - Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.bradknutson.info/design-samples daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223266715-XQ6NGDWMCATM0ABUYNF1/iPhone+8+Copy+10%402x.jpg Samples - DESIGN SAMPLE: Hyatt Hotels Native App Simplifying travel with easy hotel booking and helpful features throughout the length of a hotel stay. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223275463-43023DJKNXCA4B7X8K1W/iPhone+8+Copy+8%402x.jpg Samples - Contextual Home Screen The power of the app lies in the unique features that are available to guests during their stay at Hyatt… https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223276336-TQX5FMUEUD5IAWYZM2KD/iPhone+8+Copy+7%402x.jpg Samples - Mobile Key For example, I designed the user flow for the Mobile Key feature on the app which automatically appears on the user’s home screen upon check in. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1523223265754-5G7CESFQ2RDRMQ480SIT/iPhone+8+Copy+9%402x.jpg Samples - Everything at Your Finger Tips I also designed the user flow for the streaming feature on the app that detects Chromecast-enabled room TVs, allowing for users to stream their favorite shows directly from their phones. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621372628884-ZL15DB9SMZI1KUH16EU4/Hyatt-Logo.png Samples - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621101232814-JR20IGKOIGONGMOGI8EU/Responsive+Design_bmoloans.jpg Samples - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621441750525-USQU0D680SO8DXB75UAJ/1280px-BMO_Harris_Bank_logo.svg.png Samples - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621204708090-JCWMN9TML0LGRLC1G1UF/Responsive+Design_NorthernTrust.jpg Samples - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/1621372054821-V8J4GTPSMU62KQH0CBCW/nt-2linestacked-logo-1200x628.png Samples - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.bradknutson.info/healthcare daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/ceb4c5ff-5fd3-43eb-b560-12720617c58e/MyH_dashboard.jpeg Case Study - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/9994cd4f-eb7e-45f5-8555-f56a95418096/MyHumanaApp_Benchmark_Readout_3.4.22+%28dragged%29.png Case Study https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/40a52b87-5e66-49ab-ac62-a486692d3541/Screen+Shot+2022-10-26+at+11.58.49+AM.png Case Study - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/52f7ffe4e4b0393d859077b1/40c490b0-3137-4533-bf74-89c103910307/Screen+Shot+2022-10-27+at+11.34.46+AM.png Case Study - Make it stand out Whatever it is, the way you tell your story online can make all the difference.